COMMON QUERIES

Charging & Battery Questions

To ensure optimal performance and longevity of your saber, it is essential to follow proper charging guidelines. We kindly provide the following important information regarding the batteries and charging process:

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1. Battery Charging Time: It is recommended to charge the batteries for a duration of two hours between each use. This allows for a full charge and ensures that your saber is ready for your next adventure.

2. Battery Life: The battery life of our sabers typically lasts for approximately one and a half hours. However, please note that the actual battery life may vary depending on usage patterns and settings.

3. Charging Precautions: It is crucial to exercise caution when charging your saber to prevent any damage to the internal components. We strongly advise against using a power source that exceeds 5V and 1 Amp, as this can potentially damage the circuit board. We recommend checking the specifications of your charger to ensure compatibility with your saber.

4. Recommended Charging Method: To maintain the integrity of your saber's battery and circuitry, it is highly recommended to use a computer's USB port for charging. The USB port on a computer typically provides a power output of 5V and 0.5 Amp, which is within the safe range for charging your saber.

 

By adhering to these guidelines, you can ensure the longevity and optimal performance of your saber's battery and electronics. We prioritize the safety and satisfaction of our customers, and we appreciate your attention to these charging precautions.

 

Are Imperial Workshop sabers durable?
We use high-quality materials in the construction of our sabers to ensure their resilience and longevity. From the hilt to the blade, each component is carefully selected to withstand rigorous use. 

 

Whether you're engaging in saber duels, participating in cosplay events, or showcasing your skills, you can trust that our sabers are up to the task. We prioritize quality and durability to ensure that our customers can enjoy their sabers for years to come.

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What is a Hilt? Does it come with a Neopixel Blade?

The "Hilt" is the term used to describe the handle of the saber, which serves as the foundation of your wielding experience. We're delighted to provide you with a complete package that includes both the hilt and the blade, ensuring a seamless and immersive saber adventure right out of the box. At Imperial Workshop, we understand that the "hilt" is the essential component that defines a saber. With meticulous craftsmanship, our hilts are designed to deliver an exceptional saber wielding experience.

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Our diverse range of hilt designs offers something for everyone. From sleek and modern designs to ornate and intricately detailed styles, we strive to cater to various aesthetic tastes and individual preferences. Whether you're drawn to the elegance of a classic design or the boldness of a more contemporary style, we have a saber that will surely captivate your imagination.

 

We invite you to explore our collection and discover the hilt design that calls to you. Allow your senses to guide you as you browse through our wide range of options, envisioning yourself wielding a saber that perfectly embodies your desired aesthetic and personality.

Prepare to embark on an extraordinary journey, where the fusion of design and functionality creates an unrivaled saber wielding experience. Choose the design that speaks to you, and let your saber become an extension of your own unique story.

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Are blades removable? Can they be replaced? 

We take great pride in providing our customers with sabers that feature a removable and replaceable neopixel blade, ensuring flexibility and customization. Our commitment to quality craftsmanship and versatility means that you can easily remove and replace the neopixel blade whenever desired.

 

The neopixel blade technology offers an exceptional visual experience, with vibrant and realistic lighting effects that enhance the immersion of your saber battles. No matter the reason you want to swap out your blade, our sabers are designed to accommodate your preferences.

 

With a user-friendly blade removal system, you can effortlessly detach the neopixel blade from the hilt, allowing for easy maintenance, customization, or storage. When it's time to reattach or replace the blade, our sabers feature a secure and reliable connection mechanism, ensuring a seamless and reliable performance.

 

Embrace the freedom of customization and personalization with our sabers that come equipped with removable and replaceable neopixel blades. Unleash your creativity, adapt your saber to different scenarios, and enjoy the unparalleled visual effects that neopixel technology brings to your saber wielding experience.

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Do your sabers come with sound and light effects?
Yes, our sabers are equipped with realistic sound effects and feature vibrant light effects with customizable color options, allowing you to personalize your saber to your liking.

 

Each saber comes pre-installed with a variety of sound fonts, offering a diverse range of sound profiles to choose from. You can easily switch between different sound fonts to match your mood or preference, enhancing the authenticity of your saber experience.

 

Furthermore, our sabers offer customizable color options, allowing you to select and adjust the color of the blade according to your preference. Whether you want to wield a classic blue, fiery red, or any other color you desire, our sabers provide the flexibility to create a truly unique and personalized saber experience.

 

Can I customize my saber?
Absolutely! We offer various customization options, including hilt designs, blade colors, sound fonts, and additional accessories. 

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What is the difference between Neopixel vs Baselit Sabers?

Neopixel saber incorporates a cutting-edge lighting system that sets it apart by offering enhanced visual features and exceptional blade detail. With Neopixel technology, the LEDs are intricately positioned within the blade itself, allowing for precise control over individual LEDs and enabling a wide range of dynamic lighting effects. It provides a truly immersive experience with customizable color transitions, animated patterns, and tons of customizability.

 

In contrast, a Base-Lit saber employs a traditional approach where the LED resides in the handle and illuminates the blade from the hilt upwards. While still visually appealing, Base-Lit sabers offer a more straightforward lighting experience with a consistent glow along the blade.

 

It's important to note that Neopixel and Base-Lit systems are not interchangeable. Each requires specific compatibility, meaning Neopixel blades are designed to work exclusively with Neopixel sabers, and Base-Lit blades are tailored for use with baselit sabers.

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Can two hilts be connected together to make a Staff Saber?

We're excited to offer compatibility between select sabers in our collection, providing you with the opportunity to create a staff saber for an even more dynamic and immersive experience. While not all of our sabers are designed with native staff configuration, we do provide specially designed accessories that allow you to unlock this feature.

 

For the sabers that are compatible out of the box, you can easily connect two hilts together to form a staff saber, enabling you to wield double the power and showcase your skills in a unique way. These sabers have been thoughtfully crafted to seamlessly join together, ensuring stability and functionality during your epic battles.

 

For the sabers that may not have native staff compatibility, we offer dedicated accessories that bridge the gap. These accessories are designed to facilitate the connection between two sabers, allowing you to transform them into a formidable staff saber configuration. By acquiring the appropriate accessory, you can unlock the full potential of these sabers and enjoy the exhilaration of dual-bladed combat.

 

Please keep in mind that staff compatibility may vary depending on the specific saber models. We recommend referring to our product descriptions or contacting our customer support team for more information on compatibility and the availability of staff accessories for your desired sabers.

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How do I maintain and care for my saber?
It's important to handle your saber with care and avoid excessive force. To clean the hilt, use a soft cloth and mild cleaning solution if necessary. When not in use, we recommend storing the saber in a dry and safe place to protect it from damage.

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What type of batteries do your sabers use?
Our sabers are powered by rechargeable lithium-ion batteries, ensuring long-lasting performance and convenience. These batteries are designed to provide reliable power for your saber during your adventures.

If you have any specific questions or concerns about the batteries used in our sabers, we recommend reaching out to our dedicated customer service team. They have the expertise to provide you with detailed information and guidance regarding battery-related inquiries.

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What is the shipping and delivery timeframe for saber orders?
We are committed to providing you with a seamless and efficient shopping experience. We prioritize fast order processing and shipping to ensure you receive your products in a timely manner.

 

When you place an order with us, you can rest assured that we only offer products that are readily available and in stock. This means that once your order is confirmed, we aim to ship it out within 2-4 business days. Once shipped orders typically arrive within 2-7 business days.

 

We understand the importance of receiving your order promptly, and we work diligently to fulfill and ship orders as quickly as possible. Our dedicated team is committed to ensuring that your items are packaged securely and delivered to you in excellent condition.

 

If you have any questions or require further assistance regarding shipping or any other aspect of your order, our customer service team is here to help. Feel free to reach out to us, and we'll be more than happy to assist you.

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Do you offer international shipping?
No, our current shipping service is limited to customers within the United States. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause.

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Do you offer warranty coverage for your sabers?
We stand behind the quality and craftsmanship of our sabers. We offer a 14-day warranty coverage for your peace of mind.

 

Our warranty starts from the date of delivery and covers any defective product-related issues that may arise. If you encounter any problems with your saber within this warranty period, simply reach out to our dedicated customer service team.

 

Please note that the warranty specifically covers manufacturing defects and malfunctions that affect the performance or functionality of the saber. It does not cover damages caused by misuse, mishandling, or unauthorized modifications.

 

For more detailed information about our warranty policy and the specific terms and conditions, we encourage you to refer to the warranty section on our website. If you have any questions or need assistance, our customer service team is always ready to help.

 

Rest assured that we are committed to providing you with a reliable and enjoyable saber experience. With our warranty coverage, you can have confidence in the quality and reliability of our products.

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What is your return and refund policy?
We have a comprehensive return and refund policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, please refer to our return policy and reach out to our customer service team for assistance.

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How can I contact your customer service team?
You can reach our customer service team by email at support@imperialworkshop.com . We are here to answer any questions, address concerns, and provide general support.

 

If you have any inquiries or require additional information, please do not hesitate to contact our customer service team. We are dedicated to providing exceptional products and service to our valued customers.

 

Note: This FAQ is meant to provide general information. For specific details, please refer to the product manual or contact our customer service team.

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                                                                               Saber Troubleshooting

1. Check Battery Level: Ensure that your saber has enough battery power. If the saber is not turning on or experiencing dim lights, it may be due to a low battery. Charge the saber using a compatible charger and check if the issue is resolved.

2. Blade Connection: If the blade is not lighting up or flickering, check the blade connection to the hilt. Ensure that the blade is securely attached and making proper contact with the connectors inside the hilt. 

3. Sound Issues: If you're experiencing sound problems, such as no sound or distorted audio, check the volume settings on the saber. Additionally, ensure that the speaker is not obstructed and that the sound files are properly loaded onto the soundboard.

4. SD Card Error & Resetting the Saber: In some cases, performing a reset can help resolve issues. To reset your saber you will need to remove the battery for 30 seconds. If you are having trouble locating the battery or have any concerns please contact our customer support team for instructions on how to reset your specific saber model.

5. Firmware Updates: Check if there are any available firmware updates for your saber. Updating the firmware can often address software-related issues and improve overall performance. Follow the provided instructions or contact our support team for assistance with firmware updates.

 

If you have tried these troubleshooting methods and the issue(s) persists, please don't hesitate to reach out to our customer support team. We're here to help and will provide further guidance to resolve any technical difficulties you may be facing with your saber