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  • Do you offer international shipping?
    Absolutely! We proudly offer worldwide shipping with remarkably swift delivery times. Furthermore, unlike many others, we refrain from drop shipping any of our products, enabling us to uphold an exceptional standard of quality control throughout our entire inventory.
  • What is customer supports operating hours?
    Our support team operates from Monday to Friday, between 10 AM and 5 PM EST.
  • What payment methods do you accept?
    We accept various payment methods, including credit cards, debit cards, and PayPal, to make your shopping experience convenient and secure.
  • Charging Precautions
    Charging Precautions: It is crucial to exercise caution when charging your saber to prevent any damage to the internal components. We strongly advise against using a power source that exceeds 5V and 1 Amp, as this can potentially damage the circuit board. We recommend checking the specifications of your charger to ensure compatibility with your saber. Battery Charging Time: It is recommended to charge the batteries for a duration of two hours between each use. This allows for a full charge and ensures that your saber is ready for your next adventure. Battery Life: The battery life of our sabers typically lasts for approximately one and a half hours. However, please note that the actual battery life may vary depending on usage patterns and settings. Recommended Charging Method: To maintain the integrity of your saber's battery and circuitry, it is highly recommended to use a computer's USB port for charging. The USB port on a computer typically provides a power output of 5V and 0.5 Amp, which is within the safe range for charging your saber. By adhering to these guidelines, you can ensure the longevity and optimal performance of your saber's battery and electronics. We prioritize the safety and satisfaction of our customers, and we appreciate your attention to these charging precautions.
  • Do you offer international shipping?
    Absolutely! We proudly offer worldwide shipping with remarkably swift delivery times. Furthermore, unlike many others, we refrain from dropshipping any of our products, enabling us to uphold an exceptional standard of quality control throughout our entire inventory.
  • What is the shipping and delivery timeframe for orders?
    We are committed to providing you with a seamless and efficient shopping experience. We prioritize fast order processing and shipping to ensure you receive your products in a timely manner. When you place an order with us, you can rest assured that we only offer products that are readily available and in stock. This means that once your order is confirmed, we aim to ship it out within 2-4 business days. Once shipped orders typically arrive within 2-7 business days. We understand the importance of receiving your order promptly, and we work diligently to fulfill and ship orders as quickly as possible. Our dedicated team is committed to ensuring that your items are packaged securely and delivered to you in excellent condition. If you have any questions or require further assistance regarding shipping or any other aspect of your order, our customer service team is here to help. Feel free to reach out to us, and we'll be more than happy to assist you. ​
  • Can I track my order's shipping progress?
    Yes, you'll receive a tracking number once your order is shipped. You can use this tracking number to monitor the status and estimated delivery date of your package. If you have any specific questions about our products, policies, or services, please feel free to contact our customer support team for personalized assistance.
  • What should I do if my saber is damaged during shipping?
    If your saber arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure you receive a replacement or repair as needed.
  • How can I contact your customer service team?
    You can reach our customer service team by email at support@imperialworkshop.com . We are here to answer any questions, address concerns, and provide general support. If you have any inquiries or require additional information, please do not hesitate to contact our customer service team. We are dedicated to providing exceptional products and service to our valued customers.
  • My saber is not turning on, charging or is experiencing some kind of issue?
    The first thing we recommend doing when your saber is experiencing any issues, is removing the battery for 30 seconds. This will allow the saber to do a hard reset. After doing this please try to charge or turn on the saber. If this does not work or you have any questions please reach out to our support team at Support@ImperialWorkshop.com Please keep your order number and any relevant information regarding your order handy.
  • Can I purchase replacement parts for my saber?
    Absolutely. We offer a range of replacement parts, including blades, cores, and more. You can find these parts in our Repair Parts & Cores section.
  • Why did I get charged but the order didn't go through?
    If the payment is marked as "Pending" then the order did not successfully go through. The pending balance should be returned within 1-3 business days. We recommend contacting your card issuer for more information about why the transaction was declined.
  • My issue is not listed here
    If your issue or question is not listed in the above options reach out to us at our support email (Support@ImperialWorkshop.com) with your questions or concerns. Please be sure to include your name and order number if you are reaching out about a purchase.
  • Do you have a referral program or affiliate program?
    Yes, we have an affiliate program that allows enthusiasts and content creators to promote our products and earn commissions. You can find more details and apply for our affiliate program on our websites "Affiliate" tab.
  • When are your sales?
    Join our mailing list to stay up to date with all upcoming sales and events.
  • What is Imperial Workshop?
    Imperial Workshop is a leading provider of high-quality sabers and saber accessories. We offer a wide range of saber models and accessories for enthusiasts and collectors alike.
  • When will you be restocking a certain item?
    Thank you for reaching out to us about this and for your interest in our products. Please subscribe to the mailing list at the bottom of our site where we will send out an email to inform you of a restock at least 24 hours in advance. Items typically do not stay out of stock for more than 3 weeks. If you have any questions please let us know by email at (Support@ImperialWorkshop.com)

GET IN TOUCH

If you have any questions, concerns, or need assistance with our products or services, our dedicated support team is here to help. Please reach out to us by sending an email to Support@ImperialWorkshop.com and we will make it a priority to respond to you as soon as possible.

 

Our support team operates from Monday to Friday, between 10 AM and 5 PM EST. Rest assured that we strive to provide timely and helpful responses to ensure your satisfaction. We aim to get back to you within 24 hours during the weekdays.

 

Your feedback is important to us, and we appreciate your patience and understanding. We are committed to resolving any issues you may encounter and providing the best possible support to enhance your experience with Imperial Workshop.

 

Thank you for choosing Imperial Workshop, and we look forward to assisting you!

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